At Container Shade Limited, we aim to supply quality one-trip shipping containers that match the descriptions, specifications and condition agreed upon at the time of purchase. This Returns & Refunds Policy explains how customers can request returns, refunds, replacements or other remedies.This policy applies to purchases made from Container Shade Limited and is subject to applicable New Zealand consumer protection laws.
Container Shade Limited offers a 365-day return period for eligible change-of-mind return requests. Customers must contact us within 365 days of receiving their shipping container to request a return.For a voluntary change-of-mind return to be considered, the container must remain in its delivered condition, allowing for reasonable inspection. It must not have been used, modified or damaged by the customer.All change-of-mind returns require prior approval from Container Shade Limited. Due to the size and weight of shipping containers, customers must contact us before arranging transportation, collection or return delivery.Any applicable return transportation, collection or handling costs will be discussed and agreed upon before the return proceeds.The 365-day return period applies to eligible voluntary change-of-mind requests. It does not replace or restrict any rights customers may have under New Zealand consumer law.
If a container arrives damaged, has an undisclosed fault or does not match the agreed description or specifications, customers should contact us as soon as reasonably possible.Please provide:
We will review the circumstances and determine an appropriate remedy in accordance with applicable law.Depending on the circumstances, the remedy may include repair, replacement, refund or other compensation. Customers' rights will depend on the nature and seriousness of the issue and the applicable legal requirements.
Customers who wish to return a container because they have changed their mind must submit their request within 365 days of delivery.Eligible requests will be assessed based on the container's condition, whether it has been used or modified, and the practical arrangements required to transport it safely.A change-of-mind return is subject to approval under this voluntary policy. This does not affect any separate legal rights a customer may have.Customers should carefully check the container's size, type, colour, configuration, price and delivery arrangements before confirming an order.
Customers who wish to cancel an order should contact Container Shade Limited as soon as possible.Cancellation requests will be reviewed according to the order status, whether the container has been dispatched, any delivery arrangements already made, the agreed terms and applicable law.Where transportation or other services have already been arranged, any applicable costs will be explained to the customer. Any cancellation charges must be consistent with the agreed terms and applicable legal requirements.Nothing in this section removes any cancellation or refund rights available under New Zealand law.
Where a refund is approved or legally required, Container Shade Limited will confirm the refund arrangements with the customer.Refunds will generally be returned through the original payment method where practicable, unless another method is agreed or required by law.Processing times may vary depending on the payment provider or financial institution. We will communicate relevant information about the expected processing period.For approved change-of-mind returns, any agreed and legally permitted deductions will be explained before the return is finalised.
Shipping containers require suitable transport and may require specialised lifting equipment, such as a Hiab crane truck.Where a return is approved, Container Shade Limited will discuss the collection arrangements, delivery access and any applicable transportation costs with the customer before proceeding.Responsibility for return transportation and collection costs will depend on the reason for the return, the agreed arrangements and applicable law.Customers should not arrange costly return transportation before receiving confirmation from Container Shade Limited, unless necessary to protect their interests or meet a legal obligation.
A voluntary change-of-mind return may not be approved where the container:
Where a customer was informed of a specific fault or condition before purchase and agreed to it, that matter may be considered when assessing a claim, to the extent permitted by law.These conditions do not exclude or limit remedies that customers are legally entitled to receive.
Container Shade Limited recognises its obligations under applicable New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.Where these laws apply, customers retain their applicable rights concerning product quality, descriptions, acceptable condition and remedies for qualifying failures.Nothing in this policy is intended to contract out of consumer protections where doing so is prohibited by law.
To submit a return or refund request, please contact us using the details below.Please include your order or invoice reference, the date of delivery, the reason for your request and any relevant supporting photographs or documentation.Our team will review your request and contact you regarding the next steps. Please wait for confirmation before arranging any return transportation.